FAQ

The short answers.

Price, pictures in Outlook and Gmail, phones, reinstalling after a change, banners and cancelling. Last updated November 8, 2026. Written by Email Signature Gen.

01

Is there a free plan?

Yes. One person can make one signature free on the Modern or Corporate layout, without a photo or logo. Photos, logos, all ten layouts, more signatures and teammates are $1 a person a month.

02

What does $1 a month include?

One person, with as many signatures as they like, on a name you pick, such as acme.emailsignaturegen.com, plus HTML for Gmail, Outlook, Apple Mail, and a universal version.

03

When can I use my own hostname?

Whenever you like. A custom domain is a flat $10 a month on top of your people, however many you have. Images are then served from a subdomain you own.

04

What are banners?

A clickable image under your signatures, such as an event or a sale. You design it, set the dates, and it changes without anyone pasting their signature again. Designing is free. Publishing is an optional $10 a month per organization, however many people you have. Old emails show the current banner when they are opened again. If no campaign is active, that space is blank. Some mail apps hold on to images, so a change may not reach everyone right away.

05

Will the images show up in Outlook?

Not always on the first open. Classic Outlook for Windows blocks automatic picture downloads by default, so the reader clicks “Download Pictures” at the top of the message, or adds you to their Safe Senders list (Microsoft support). The pictures are normal image links on your host, not attachments.

06

Does it work on my phone?

Set your signature up in Gmail on the web or in your mail app on a computer. Google says the Gmail app's own mobile signature is a text field, and that if you don't set one, mail sent from the app uses the signature you set up on your computer. Apple says iPhone Mail signatures can only be text.

07

Do I need to reinstall after a change?

Yes, for anything but a banner. A signature is pasted into each mail app, so a change to the text, layout, photo or logo reaches a person only after they paste it again. The contacts list shows who is out of date and resends their install links. Banners change without a reinstall.

08

Can I cancel?

Yes. Change the quantity or cancel from the billing page. Hosting stays up while the subscription is paid. If a payment fails, it stays up for 7 more days. When hosting stops, images stop loading in your signatures, including in emails you already sent. We email you before that happens.

09

Do I have to use a template?

No. Start from a template, build your own in the drag-and-drop editor, or connect your AI tool at emailsignaturegen.com/mcp and have it design one. Either way you add your details and copy it into your mail app.

10

Do old emails keep the banner from the day I sent them?

No. A signature loads the banner when the message is opened. Old emails show the current banner. If no campaign is active, they show nothing in that space.

12

Can I bring in a whole company at once?

Yes. Import a CSV or Excel file, or paste rows from a spreadsheet. You can also upload many headshots and import a Google Workspace directory. Contacts are free. A person with a signature is $1 a month.

13

Can an AI tool manage signatures?

Yes. Connect an AI tool at emailsignaturegen.com/mcp. It can manage contacts, email signatures, teammates, and banners, and design a layout for you. It cannot change billing.

14

Why is a picture missing in Outlook or Gmail?

The picture is a normal image link. If a mail app is set to block images, the reader has to allow images for that message. The HTML we copy does not attach the file to the message.

15

Who is it not for?

Organizations that need the mail server to add a signature to every message, including mail sent from phones. That takes a server-side tool. It doesn't track opens. It also doesn't keep a record of which signature went out on each email, so it isn't a compliance archive.

Worth a dollar? Try one.